Delivery & returns
If you are pregnant, breastfeeding, taking any medications or under medical supervision, please consult a doctor or healthcare professional before use.
Orders are processed and received by us through Woocommerce order processing system. Once you have placed an order on our site you will receive an email confirming your order has been accepted. We will process your order and organise your shipping in accordance with our Shipping and Payments Policy. You will receive a second email which will contain tracking information to advise you that your order has been shipped.
We process payments with Stripe Payments. Payments using Stripe Payments are processed in GBP. We are able to accept payments using the following types of cards:
c) American Express
Delivery and handling
To ensure you receive your order quickly we ship orders Monday to Friday excluding bank holidays
In line with our commitment to good customer service we endeavour to ship orders placed by 1pm GMT on Monday, Tuesday, Wednesday, Thursday and Friday that the same day. Orders received outside of these times on these days will be shipped next day if it a business day. Orders received on weekends and on holidays will be shipped on the next business day.
Orders to UK destination
You can choose to have your order shipped to UK destination using the following methods:
1) UK standard delivery free
2) 48 Hour Tracked £5.95
We are currently not shipping internationally
Availability of stock, dispatch and delivery dates are given as estimates only
The customer agrees that Skin Bureaux Limited is not liable in any case for any consequential or other direct or indirect loss or damage of any kind, (including but not limited to loss of profit or any economic loss), arising out of its recklessness, negligence, inability or failure to dispatch or deliver goods within the stated time frame
The customer agrees that despatch and delivery records kept by Skin Bureaux Limited are correct and that the signed Packing Slip or Delivery Docket or any such document used by a courier service or by Skin Bureaux Limited for the purposes of recording delivery of goods is proof that goods were received by customer.
If a delivery failure occurs for whatever reason and re-delivery is requested, customers may be required to pay the re-delivery fee as charged by the courier company.
Products will be exchanged within 14 days of delivery only provided the products have not been opened or used and returned in a perfect resalable condition. Which means you have 14 days after receiving your item to request an exchange .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a refund, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase
To start an exchange , you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
898-902 Wimborne Road,
If your return is accepted, we will email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have a complaint or concern with service received or a product purchased, please contact us on email@example.com and we’ll do our best to help.